Effective and last updated: 26 August 2026
1. Before digital supply starts
If you are a consumer, distance-selling law may provide a 14-day cancellation period. At checkout we ask separately whether you expressly request immediate supply of the protected digital publication and acknowledge that your statutory cancellation right will be lost once supply begins. The box is not pre-selected.
If you do not give that express request and acknowledgement, we will not use the immediate-access checkout for this product. Contact enquiries@eddesign.co.uk before buying if you need a different delivery arrangement.
2. After immediate supply begins
Once immediate supply begins following your express consent and acknowledgement, there is no change-of-mind cancellation right to the extent permitted by law. Opening or downloading the protected copy is evidence that supply has begun, but the entitlement may begin earlier when the protected content is made available to your account.
3. Faulty, corrupt or misdescribed content
Your statutory rights remain unaffected. If the file is corrupt, cannot reasonably be accessed as described, or the digital content is materially misdescribed, contact us promptly. We will investigate and, where appropriate, restore access, repair or replace the file, reduce the price or provide a refund in accordance with applicable law.
4. Other refunds
We will correct duplicate charges and refund payments taken in error. A promotional purchase has the same statutory remedies as a full-price purchase. We do not normally refund because a buyer no longer needs the publication, expected an organisation-wide licence, or failed to read the stated scope and named-user restrictions.
5. How to request help
Email enquiries@eddesign.co.uk with the account email, publication identifier, checkout or receipt reference and a concise description of the issue. Do not send payment-card details. We may ask for diagnostic information needed to resolve access problems.
6. Chargebacks and fraud
A reversed, disputed or fraudulent payment may suspend the associated entitlement while it is investigated. This does not affect any statutory right to dispute an unauthorised transaction.